FAQ
Questions, answered.
Straight answers about how we work, what it costs, and what to expect. If your question isn't here, ask it on a free discovery call.
Common Questions
Everything owners ask before the first call.
Tap any question to expand it.
How is this different from an MSP?+
Most MSPs make more money when you spend more — per-user fees, hardware markups, and bloated bundles. I built this firm as an advisor first: no kickbacks, no commissions, no per-user fees. My managed IT plans work the same way — flat per-device pricing well below market, licenses passed through at cost, and month-to-month terms. Whether you hire me to audit your spending or manage your IT, my incentive is the same: you spending less.
Do you sell hardware or software?+
No. I recommend what's right for your business and help you buy it at the best terms. I never take kickbacks or referral fees from vendors.
What size company do you work with?+
Independent businesses with roughly 10–100 employees. That's the range where IT spending is significant but there's usually no full-time IT leadership watching it.
What industries do you serve?+
I focus on logistics, distribution, and light manufacturing in the Charlotte / Rock Hill / Fort Mill area — plus professional services: law firms, CPAs, insurance agencies, medical and dental practices, real estate firms, financial advisors, marketing agencies, staffing firms, and nonprofits.
What do you need from us to start?+
A discovery call, then read-only access (or copies) of your IT contracts, recent invoices, and a list of current software subscriptions. One point of contact on your team keeps things moving.
What if you don't find any savings?+
Then you've confirmed your IT spending is clean — and you learned that for a fixed fee instead of wondering for another year. My IT & Billing Audit comes with a simple guarantee: if I can't find at least twice my fee in annual savings, you don't pay.
Will you replace our IT person or MSP?+
Not necessarily. The audit often makes your existing IT better by cutting waste and clarifying what you're actually paying for. If your current provider relationship isn't serving you, I'll tell you that honestly — but the goal is lower spending, not switching vendors for its own sake.
Do you work outside the Charlotte area?+
Yes — audits and ongoing advisory work can be handled fully remote. My focus is the Charlotte NC / Rock Hill SC / Fort Mill SC metro, where I can meet in person. On-site visits are available across the Charlotte, Rock Hill, and Fort Mill area.
How fast will we see results?+
The findings report typically lands within 1–2 weeks. Savings from cancellations and renegotiations usually start hitting within one to two billing cycles after implementation.
How do I get started?+
Contact me for a discovery call. We'll talk about your situation for 20–30 minutes, and if an audit makes sense, we'll schedule it.
Still have questions?
Twenty to thirty minutes on a free discovery call will answer more than any FAQ page. No pitch, no pressure.
Book a Free Discovery Call