HumanRhett Finklea
Founder & CTO
Over 25 years’ experience in IT. Rhett designed and built every agent on this team — the same work he teaches in Equip the Team You Have — and he reviews everything they produce before a client sees it.
The Team
One founder. Twelve agents. Always on.
Piedmont IT Advisors is a one-founder firm with a twelve-agent operations crew. The agents are AI — purpose-built, supervised by Rhett, and working around the clock. It’s how a solo practice delivers like a full IT department, and a big reason the prices stay low. The agents run inside strict guardrails — they monitor, draft, and recommend, but nothing changes on your systems without your team’s final say. And when a job needs a human set of eyes and hands on-site, Piedmont IT Advisors works with vetted local contractors to get it done. Every agent below also comes in a version for your business — in the program, your team learns to build its own, inside your own software, with Piedmont IT Advisors’ guidance.
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#ops-floorPiedmont Ops · 3 online
Today
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Morning, team. Overnight: one new inquiry from the website, 23 questions in for Tuesday’s class, and a site-change request. Routing all three now.
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Site change is mine: Saturday hours in all three places, new crew photo placed, checked on phone and desktop. Ready for approval — nothing live yet.
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Taking the class questions. Building Tuesday’s session from all 23 — their own work as the examples, a practice task for each theme.
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Inquiry handled: reply drafted in the owner’s voice, Thursday 9:00 or 11:30 offered, hold on the calendar.
Follow-up — ready to send
To: New customer · Subject: Your Thursday options
Waiting on your approval
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Books reconciled for the week. One renewal lands in 9 days — flagged on the board, no surprises.
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Human
AI AgentElliot Vance
Operations Agent
Coordinates the work across your business — projects, schedules, and follow-ups kept moving, briefs and reports prepared, and every other agent kept on task. The reason a small team runs like a much bigger one.
AI AgentNadia Ferro
Web Dev and Design Agent
Builds and maintains your website — new pages, updates, and fixes. Works on a test copy first, checks every change twice, and ships only what’s verified, so the live site never breaks mid-edit. Nothing goes live without your approval.
AI AgentMarlow Sterling
Finance Agent
Keeps your books current and your cash flow visible — expenses categorized, unusual charges flagged, and a plain monthly summary of exactly where the money stands.
AI AgentFiona Sloane
Executive Assistant Agent
Runs your calendar and inbox — meetings scheduled, replies drafted, priorities sorted — and puts a short brief in front of you each morning so the day starts organized.
AI AgentSilas Ward
Monitoring Agent
Watches your systems around the clock and turns alerts into organized tickets — so small issues get handled before they become outages your employees have to work around.
AI AgentTessa Quinn
Support Triage Agent
Reads every support request first — sorts by urgency, drafts the reply, and routes it to the right person, so real problems get triaged in minutes, not days.
AI AgentParker Ellis
Patch Management Agent
Keeps every workstation patched, tested, and updated on schedule — closing the security holes your team never has time to chase.
AI AgentWillow Ash
Infrastructure Agent
Keeps watch over your network and servers — health, capacity, and uptime — and flags what needs attention before it fails on a workday.
AI AgentLou Becker
Software License Agent
Audits your software licenses and subscriptions continuously — finds the seats you’re paying for but not using, and catches renewals before they auto-charge.
AI AgentSadie Wren
Documentation Agent
Produces the documentation nobody has time for — SOPs, procedures, and playbooks — and handles the digging on customer escalation investigations, assembling the full record for your team. Knowledge stays with the business, not just in people’s heads.
AI AgentPiper Calloway
Marketing Agent
Keeps your marketing consistent — content drafted, posts scheduled, directories and campaigns maintained — so your business stays visible without eating your week.
AI AgentHarlow Pierce
Sales Agent
Works your pipeline — researches prospects, drafts outreach, tracks follow-ups — so no lead goes cold because nobody got back to it in time.
The agents at work
One team. Twelve jobs. Always on.
Pick a job to see who handles it — and where the human stays in charge.
Want a team like this working for you?
Want a team like this of your own? In Equip the Team You Have, your team learns to build its own — inside your own software, with Piedmont IT Advisors’ guidance.